Store Policy
Shipping
Orders will take at least 7-10 days to process BEFORE shipping.
Orders within the UK have a one working day delivery aim.
Orders to the rest of the world will have a 5-7 working day delivery aim.
Please note that these time frames are delivery aims and not guarantees. I cannot control your packages once they are in the hands of the postal carriers.
International shipping & taxes
Please be aware that International orders may be subject to import taxes, duties, and/or VAT upon arrival in the destination country.
These fees are not included in shipping costs and are the responsibility of the customer.
Cancelations
We accept cancelations within 12 HOURS of your order being placed - in this case if you've ordered the wrong item/s accidentally, then refunds are acceptable.
After the 12 hour cancelation period, your order will be finalised and ready to be made/being made, so a refund will not be available.
Returns and exchanges
All sets are made to order, therefore we cannot offer returns, refunds or exchanges. Please ensure that you have measured your nails correctly and double check all purchases are correct before you check out. If you are not sure about your nail measurements then please see our sizing page, or reach out to us at bonobonoyapressons@gmail.com.
If there are any problems with your order, please get into contact within 7 days of receiving your purchase.
Undeliverable or refused orders
If an order is:
- Refused at delivery, or undelivered due to an incorrect or incomplete address
You will be responsible for:
- The original shipping costs
- Any reshipment fees
- Any additional customs, duties or taxes
Refunds will not be issued due to refusal or any unexpected customs/duties charges. We strongly encourage you to check with your local postal/customs office before placing an international order to avoid unexpected fees.
Need help?
If you have any questions or concerns, please contact us at:
bonobonoyapressons@gmail.com.
Thank you for your support and understanding! <3